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Create Your CV Help

Please check the FAQs before contacting us to ensure your problem can be dealt with efficiently

FAQ's

1) The attachment is greyed out/I am unable to open the CV attachment

This problem is usually caused by an Outlook security patch which disabled attachments completely. To disable this setting please click 'Tools' followed by 'Options' and navigate to the 'Security' tab. Make sure the box 'Do Not Allow Attachments to be Opened that Could Potentially Be a Virus' is not checked.

2) I have not received my CV yet

Your CVs are sent immediately and directly to the e-mail address you entered in your Personal Details section. Occasionally some e-mail addresses are rejected because they are too full, or mis-typed. Please double check your e-mail address.

Please ensure that the e-mail account you use is able to accept attachments and will not bounce e-mails back because your inbox is full. This applies particularly to AOL and Hotmail users.

With AOL, you have the option to choose who you accept e-mails from. Selecting this option will mean that your CV will be send back to us, undelivered.

If you still experience problems, contact us by e-mail our helpful person and we will track down the problem. Remember to include your username, but not your password in all e-mails.

Don't forget that you can always download your CV directly from the site.

3) Can I copy and paste my CV?

Yes! Simply select 'add new entry' and copy and paste your existing information into the text boxes.

4) Help! All these boxes are rather daunting

Remember, you can come back to the site as many times as you like and gradually build up your CV. You only pay once.

5) What if I don't have Word installed?

Its no problem if you don't have Word, you can always click here to download Microsoft Word viewer, so you can see exactly what you have created.

6) What if I don't like it?

If after 14 days you don't like the system, just email your Worldpay transaction ID to helpfulperson@createyourcv.co.uk and we'll refund you payment in full. No quibbles.


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